We Deliver Emotions on Time — Every Time
At Maanlo, every order is more than a product — it’s a moment.
Whether it’s a midnight cake for your best friend, a surprise bouquet for your parents, or a hamper sent across India, our goal is simple: to make every emotion arrive perfectly on time.
This policy explains how we ship, where we deliver, and what you can expect from us — so you always feel confident when gifting through Khushiyon Ka Address.
1. Our Delivery Commitment
We follow a hybrid fulfillment model that blends speed, quality, and heart:
✅ In-house fulfillment hub – South Delhi, Delhi NCR (for select NCR deliveries)
✅ Trusted local vendors – Florists, bakeries, and artisans across major cities
✅ Shiprocket courier network – Delhivery, Blue Dart, XpressBees, India Post & more
Delivery Timelines
| Delivery Type | Timeline | Availability | Cut-Off Time |
| Same-Day Delivery | Within 6–8 hours of confirmation | Delhi NCR, Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Jaipur, Chandigarh, Kolkata | Order before 2:00 PM IST |
| Midnight Delivery | 11:30 PM – 12:30 AM | Select metros (cakes & flowers only) | Order before 8:00 PM (previous day) |
| Next-Day Delivery | Within 24 hours | Tier-1 & Tier-2 cities | Order before 6:00 PM |
| Standard Delivery | 2–5 working days | Pan-India, including remote PINs | Auto-calculated at checkout |
Delivery timelines may vary based on product type (perishable vs. non-perishable), weather, and courier availability.
2. Geographic Coverage
We deliver happiness to every corner of India — from metros to tier-3 towns.
Major Metro Coverage:
Delhi NCR, Mumbai, Bangalore, Hyderabad, Pune, Chennai, Kolkata, Jaipur, Ahmedabad, Chandigarh, Lucknow, Indore, Surat, Coimbatore, Kochi.
Tier-2 & Tier-3 Cities:
We partner with curated local vendors and Shiprocket couriers in 100+ cities for faster, fresher deliveries.
Remote Locations:
For outlying PINs, delivery may take up to 4–5 business days.
At checkout, enter your PIN code to view exact delivery options for your area.
3. Order Cut-Offs & Time Slots
To ensure punctual delivery, please follow these cut-offs:
- Same-Day: Order before 2:00 PM
- Midnight: Order before 8:00 PM (previous day)
- Next-Day: Order before 6:00 PM
- Standard: No limit — auto-scheduled at checkout
Festival Note: During peak events (Valentine’s, Rakhi, Diwali), time slots may shift to an all-day window (9 AM–9 PM). Order 1–2 days in advance to secure your preferred slot.
4. Our Fulfilment & Courier Partners
We work with a hybrid network designed for reliability and freshness:
- In-House (Delhi NCR): For priority orders, ensuring quality and speed.
- Local Vendors: Certified florists, bakers, and artisans preparing gifts within your recipient’s city.
- Courier Partners: Shiprocket connects us to leading couriers — Delhivery, Blue Dart, XpressBees, India Post, Shadowfax — selecting the fastest for your PIN code.
Every vendor is SLA-bound and audited for hygiene, packaging, and delivery standards.
5. Delays & Exceptions (Transparency First)
While 95% of our deliveries arrive on time, a few factors can cause delays:
- Extreme weather (rain, heat waves, natural disruptions)
- Public holidays or strikes
- Recipient unavailability or wrong address
- Remote PINs or courier access issues
- Unforeseen supply shortages (e.g., flower/cake stockouts)
If any delay occurs, you’ll be notified instantly via SMS, WhatsApp, or email.
We’ll offer alternatives — rescheduling, replacement, or refund — as per your comfort.
We don’t hide behind fine print. If we fall short, we take responsibility.
6. Tracking & Notifications
You’ll always know where your happiness is:
- Order Confirmation – Instant email & SMS after purchase.
- Dispatch Alert – Tracking link sent when your order is shipped.
- Out for Delivery – WhatsApp/SMS update when it’s on the way.
- Delivery Confirmation – Photo or OTP-based confirmation (for perishables).
If the recipient is unavailable, our team will:
- Attempt delivery twice,
- Contact you or the recipient,
- Reschedule if feasible (non-perishables only).
Perishable items (flowers, cakes) cannot be re-dispatched but will be compensated fairly as per our refund policy.
7. Refunds & Replacements
If we miss a delivery due to our fault — damaged product, missed time slot, or courier lapse — we’ll make it right.
✅ Free replacement (subject to availability)
✅ Full refund (processed within 7–10 business days)
✅ Instant wallet credit (optional for faster reordering)
Refunds are processed under the Return & Refund Policy within 24 hours (perishable) or 48 hours (non-perishable) after issue confirmation.
8. Special Delivery Services
- Midnight Surprise: 11:30 PM–12:30 AM deliveries for cakes & flowers in select metros.
- Weekend & Holiday Delivery: Yes, we deliver on Sundays and national holidays (where couriers operate).
- Express Delivery (Beta): 2–3 hour delivery in NCR zones — launching mid-2026.
9. Need Help?
For delivery queries or urgent support:
📧 support@maanlo.in
💬 WhatsApp: +91 9304050905
🕒 Mon–Sat, 9:30 AM – 7:30 PM (IST)
We typically respond within 12–24 hours — faster for delivery issues.
10. Our Promise
We don’t just ship parcels — we deliver emotions.
Every Maanlo order carries our heart, our care, and our promise that your moment will reach its destination beautifully and on time.Because when it comes to happiness — you already know where to find it.
Maanlo hai na? Khushiyon Ka Address.
